Return policy
IMPORTANT - PLEASE READ CAREFULLY!
Please print this page and check off the requirements as you complete them to avoid any errors or omissions.
Return Shipments:
Before you return a defective product you must follow these procedures:
Request a Return Merchandise Authorization (RMA) number by filling out the form at the bottom of this page.
On the receipt, write the RMA number on the original shipping label NOT on the box.
RMA Criteria:
You can return products purchased from us within thirty (30) calendar days of the date of invoice, provided the following criteria are met:
1. Prior to shipping, you requested and received an RMA number
2. RMA numbers will expire after 20 calendar days from issuance.
3. The product is returned in its original manufacturer's packaging.
Manufacturer Warranty:
After 30 day limit items are covered under the manufacturer’s warranty and must be returned to the manufacturer. Some manufacturers have additional restrictions that may apply. Please check the manufacturer's warranty that came with your product or visit their website for more information.
Shipping Requirements:
Returned cartons that do not meet the following conditions will be returned to you with 15% restock fee.
Product must be complete and in manufacturer's original packaging.
There must be no markings or writing on manufacturer's packaging.
There must be no stickers, other than the shipping label, on manufacturer's packaging.
If a carton is shrink-wrapped, a shipping label must be on the shrink-wrap and the top of the carton.
The RMA number must appear on the shipping label only, not on or inside the carton. Any carton received without an RMA number on the shipping label will be returned to the customer.
The RMA must reach our distributors warehouse within twenty (20) calendar days of the RMA date, or the carton will be returned to the customer.
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